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When i request access to the customers account fails

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The customer does not receive the email.

1 Expert replyverified_user

Re: When i request access to the customers account fails

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭
Hi Christian A,

Welcome to adwords community Smiley Happy

Can you please explain more about this. Are you want to share adwords account access to your customer? If yes then your customer should have a gmail account and its should not associated with another individual AdWords or My Client Center (MCC) account.

Know more here - https://support.google.com/adwords/answer/1704346?hl=en

Thanks,
Kaushik

Re: When i request access to the customers account fails

Rising Star
# 3
Rising Star
Hi Christian,

Are you saying that you sent an invite to add a user but he hasn't received the invitation? It is possible that the email is just an alias, in which case the base email would receive the invite. If the mail box is active, I'd suggest contacting Google to get a resolution.


Good luck,
Sumanth
Sumanth Sridhar