Website Call converions not changing number on website?

[#1]

I am troubleshooting an account that was setup with Google website call conversions. Everything is correctly setup in Adwords and appears to be set up correctly on the website. Site is, http://compassassurance.com.au/ .

Any ideas?

[#2]

Hi Andrew,
It looks OK from here.

How do you know it's not working?
Have you or someone you know visited the site after clicking on an ad? (A visitor needs to click on an ad for it to change).

Also, have you got a call extension set up? You need at least one call extension set up for it to work too.