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Unable to run daily reports.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I'd like to see what clicks I'm actually paying for so would like to be able to run reports. If I try to run a report or click on the XML file emailed to me on a daily basis all I get is the error - "There was an error with your operation. If you were trying to make a change, it may not have saved.Please refresh this page to try again.

Please sign in to AdWords again.

If the error continues, log out of your AdWords account, then log in again and return to this page. " 

 
I've tried refreshing the page and logging out and back in. This occurs in IE and also in a fresh install of Chrome.
Has anyone any ideas how to get around this? I'd really like to know what clicks I'm paying for.
 
Thanks, Marcus
1 Expert replyverified_user

Re: Unable to run daily reports.

Top Contributor Alumni
# 2
Top Contributor Alumni

Hi Marcus,

Sometimes it helps to clear your cookies and your cache.  That can often fix technical issues inside of AdWords.  I tried downloading a daily report inside of my AdWords Account and it worked so I doubt its a system-wide issue.  If that doesn't work, any chance you could try a different computer?

Re: Unable to run daily reports.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi,

No, this happens on several PC', even ones I've never used before, from
several browsers.
Thanks, Marcus

Re: Unable to run daily reports.

Top Contributor
# 4
Top Contributor
for what operating-systems?

any ad-blockers, plug-ins, extensions, or similar -- that could be disabled?

Re: Unable to run daily reports.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
It does this on Windows Vista, Windows 7 Pro, Windows 2012 Server
Essentials. No ad blockers, in fact the server has no Antivirus what so
ever. This problem is not machine specific. Thanks.

Re: Unable to run daily reports.

Top Contributor
# 6
Top Contributor

not on the server -- within the browser itself;
what plug-ins and extensions are installed in
the browser and have each been disabled?

has adwords support been contacted directly?