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Tracking template does not load when clicking my ads

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hello, 

 

I have created several adwords and display campaigns.  I have used the "Ad URL options" section to add my tracking link so I will be able to track all deposits coming from my Adwords ads.  However, Ive noticed that when I click my ads no redirection is performed.  

 

As a final URL I have chosen the url of my website "www.example.com" with UTM parameters included in the link.

As tracking template I have used a different URL (http://open.anotherexample.com) which redirects to my final URL "www.example.com." 

 

Tracking link http://open.anotherexample.com was supposed to open before redirecting me to www.example.com so I can track the desired actions.  

 

Any ideas as to why the tracking URl is not being used?

Tracking template does not load when clicking my ads

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

If your using the template at the ad level, do you have any tracking in place at the keyword level that maybe trumping your ad tracking?

 

"The keyword tracking template is the most specific followed by the ad, ad group, campaign, then account." 

https://support.google.com/adwords/answer/6076199?hl=en

Tracking template does not load when clicking my ads

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Hello Orlando and thank you for your reply.  No I do not.  I am mostly running retargeting campaigns.

Basically, my problem is that when I click to my banners it does not takes me to http://open.anotherexample.com and then redirect me to my final URL.  Instead, it takes me directly to my final URL.

Tracking template does not load when clicking my ads

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

This is exactly the same problem that brought me here. The key is that no matter what i put in the tracking url, it does not work. I click on the banner in the preview part to see if i can ger redirected to my final url and it just brings me this message "Destination URL: http://www.google.com/gen_204?reason=EmptyAdURL" . Any clue please? Thanks for help.