AdWords
3.7K members online now
3.7K members online now
Use AdWords conversion tracking and reporting to measure your results. Have a question about Google Analytics? Post it here, on the Google Analytics Community!
Guide Me
star_border
Reply

Tracking calls from website - is my code working?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've recently followed the instructions here: 

https://support.google.com/adwords/answer/6095883?hl=en&authuser=1#gfn

 

to set up call tracking for Adwords visitors who call from our website: http://lorponlabels.com/contact/

 

There are 2 numbers: local 416 and toll-free 877 numbers. On the contact page they each appear twice. Do I need to use different span classes for these? I have tested by clicking a few ads after clearing my browser cache as the instructions state, but can not see that the numbers are being replaced. I have waited 16 hours for our "ads to be enabled for this conversion action". I have tried formatting the numbers as 416-679-1215 and 416.679.1215

 

Can anyone see what we're missing?

I set up the conversion 'Calls from website' in Adwords yesterday and we've had call extensions live for a while now.

1 Expert replyverified_user

Re: Tracking calls from website - is my code working?

Rising Star
# 2
Rising Star
You can only track one number per webpage.

The onload="_googWcmGet('number', '1-800-123-4567')" code needs to be in the <body> tag, as described in Google's instructions.