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Track calls to a phone number on a website

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# 1
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Hi all,

I'm trying to "Track calls to a phone number on a website".

1. In my interface I need to edit the code manually.

2. I intent to use the number on a desktop website and as a clickable number on mobile site.

 

My questions are (regarding https://support.google.com/adwords/answer/6095883?hl=en):

 

1. I understand the code relevant for me is in example 3, however i'm a bit confused since the both the code parts in example 3 and in step 2 has a head part. How should it be used?

2. Google forwarding number no longer exists in ad call extension, isn't a hole in tracking that people on desktop won't see a tracking number? won't affect ux if the number in the ad is different from the number in the website?

 

Thanks in advance!

Oshri.

1 Expert replyverified_user

Track calls to a phone number on a website

Top Contributor
# 2
Top Contributor

Hi Oshri,

 

The code from the AdWords interface goes in the head section, followed by any additional head code shown in #2 or #3.

 

Google forwarding still exists in the call extensions, Google has just worded things differently. There are additional options you can see by clicking on the + sign when editing the call extension. A tick box is there for counting conversions.

 

 

Track calls to a phone number on a website

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# 3
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Hi @RobSkelton,

Thanks for the response!

I did as you suggested, i'm now waiting for a couple of days to see if the number is changing.

My Call code is inside an iFrame and i'm puzzled what to do with this iPhone limitation.

Thanks.

Track calls to a phone number on a website

Top Contributor
# 4
Top Contributor

Hi Oshri,

 

I have installed Google call forwarding on hundreds of websites, and I have never seen a phone number within an iframe. I have a feeling it won't work but that's beyond my knowledge of coding. I suspect the use of an iframe is outside of your control, so good luck!