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Text Ad Referral Link(s)

SCL
Follower ✭ ☆ ☆
# 1
SCL
Follower ✭ ☆ ☆

Hi,

 

I have noticed that when a customer visits my text ads on the google ppc search results sometimes my web server is recording the google tool bar URL instead of the aclk link location of my text ad(s). Does anyone know what maybe the issue here?

 

Thanks

2 Expert replyverified_user

Re: Text Ad Referral Link(s)

Google Employee
# 2
Google Employee

Hi there, 

 

I've asked our specialists to look into this for you and they should be in contact in the coming days to try and help you with this. 

 

A.

Re: Text Ad Referral Link(s)

SCL
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# 3
SCL
Follower ✭ ☆ ☆

Hi Alys,

 

Thanks for the reply.......i still haven't received any response from the specialists? I'll wait until next week to see if they have any feedback.

 

Thanks

Re: Text Ad Referral Link(s)

SCL
Follower ✭ ☆ ☆
# 4
SCL
Follower ✭ ☆ ☆

Hi Alys,

 

Please can you chase the response from the specialists, i've had no feedback at all?

 

Thanks

Re: Text Ad Referral Link(s)

Google Employee
# 5
Google Employee

Hello, 

 

Thanks for your post. Apologies for the delay with this!

 

Our specialists have been experiencing a very high volumes of requests lately. I've looked into this again for you and have asked them to follow up as quickly as possible. 

 

Many thanks,

 

A.

Re: Text Ad Referral Link(s)

Zee Community Manager
Community Manager
# 6
Zee Community Manager
Community Manager
Hi SCL,

The AdWords Support representative reached out to you 16 hours ago asking for more information. We haven't heard back from you. Could you please reply back with further information, so we can resolve your issue?

Thank you,
Zee
G+

Re: Text Ad Referral Link(s)

SCL
Follower ✭ ☆ ☆
# 7
SCL
Follower ✭ ☆ ☆
Hi Zee,

I have now deleted the campaign in question and the server logs, as the response has taken too long. I have found a huge issue however in the Adwords system which i hope you can pass onto the specialists. Please let me explain.......

When the very first domain in an Adwords account is introduced and used the adwords system has no problems at all calculating the ad rank formula no matter what page position (as it should), however if you ever change the initial domain within your account (for new branding or change of website) the Adwords system disables the accounts ad rank calculation facility for low page positioned ads/keywords.

It's as though the Adwords system places a minimum page requirement for the ad rank calculation to work on accounts which have had a change of domain.

I'm not 100% sure as yet what page position you need to be in for the ad rank calculation to work (as it did when the accounts very first domain was used) in order for the Adwords system to calculate ad rank correctly but it's looking like around page 3 or above. If anyone else could confirm on this that would be great?

Please can you pass this onto the specialists to look at and to rectify?

Thanks

Re: Text Ad Referral Link(s)

Google Employee
# 8
Google Employee
Hi SCL,

Thank you for your reply. Please reply to the same email that you've received from us.

Best,