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Reported Costs

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm trying to pull reports for my customers and my costs are coming back in the trillions (instead of in the thousands as usual). I've changed nothing in the way i pull the reports and was wondering if this was happening for anyone else as well.

1 Expert replyverified_user

Re: Reported Costs

Top Contributor
# 2
Top Contributor
Hi Joshona,
Not seeing anything weird this end.

Did you check from a different browser?
Are you logged into the correct account? What currency is set?

Can you show a cropped screenshot (please don't include any personally identifiable information ) of what you're seeing?

Re: Reported Costs

[ Edited ]
Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆

Hi Jashona Y,

I know this might sound like a silly question but do you have the wrong format set for the cell in your spreadsheet? Try checking the .csv data in a text editor and see if the costs are still showing the same figure.

I've never experienced this problem myself. As Dave has said above, it would be really helpful if you could show a screenshot of the raw data.

 

All the best,

Spike

 

 

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