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Redirect in final URL leads to goal conversion stats failure

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello

we started to use redirect in ads in final URL and after that there are no events and goals shown neither in Analytics, neither in Adwords itself. 

What can be the problem?

 

URLs have view like:

xxx.example.com --> url used in the ad itself

www.example.com/landing --> landing itself appeared after redirect

Cross-domain is set up in GA code.

 

We use the same system with redirect in another context ad networks and there it works fine and all of the same goals are visible and ok.

2 Expert replyverified_user

Re: Redirect in final URL leads to goal conversion stats failure

Top Contributor
# 2
Top Contributor
Hi Svetlana,
I'm going to need a little bit more information in order to help.
Can you provide URLs for EVERY step?

Are you redirecting to another domain?
You say you have cross domain set up in GA, there's no need to set this up in universal analytics. Are you using classic?

Do you have autotagging enabled?
Are you using any parameters, specifically UTM parameters, in your destination URL? If so, do you have the override option set in GA admin?

Re: Redirect in final URL leads to goal conversion stats failure

Top Contributor
# 3
Top Contributor
Hi Svetlana G,

That depends a bit on how you are doing the redirect. Sounds to me like you are dropping the query string when doing the redirect. How to fix this depends on the server you are using. If you're using Apache, check the redirect directive and make sure it is forwarding the query string with the redirect. If it's a Windows server (IIS), do not check the "Exact URL" box.

Best of Luck!

Pete
petebardo -- Deadhead doing AdWords

Re: Redirect in final URL leads to goal conversion stats failure

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Dave
thank you for your answer!

URLS are:
tracking url inside the ad itself
http://partners.creditplus.ru/scripts/click.php?a_aid=testaff&a_bid=3af26317 - made through https://www.postaffiliatepro.com/ system to drop cookies from affiliate networks

redirect is made to https://www.creditplus.ru/landing/tiBQb
so this is more redirect from subdomain to main domain

__
yes, sorry, we have universal analytics installed
__
autotagging is enabled, no utm is used in destination url
__

Re: Redirect in final URL leads to goal conversion stats failure

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Pete,
thank you! I just passed this info to our admins, hope this helps! Thanks again!

Re: Redirect in final URL leads to goal conversion stats failure

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
The problem still persists, nothing helped so far.

Re: Redirect in final URL leads to goal conversion stats failure

Top Contributor
# 7
Top Contributor
Hi Svetlana G,

Try this. Use a low cost keyword. Click on your ad. Now look at the URL in the address bar. It should include a gclid name/value pair. If it doesn't, it's being dropped with the forward.

Are you using GA on the partners site? Does it show paid traffic?

Pete
petebardo -- Deadhead doing AdWords