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Reach related metrics missing on AdWords

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello people,

 

I've been trying to compare 2 campaigns with one another on a frequency basis but the metrics do not show on my reports. It's not that I am missing the columns, it's that the metrics (unique cookies etc) appear to be missing, as if there is no data. See the screenshot below.

 

Been trying to work around this for a few hours now, I'd appreciate some help

 

Thanks in advance guys

 

Unique cookies.png

2 Expert replyverified_user
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Marked as Best Answer.
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Accepted by topic author Aris V
February 2016

Re: Reach related metrics missing on AdWords

Top Contributor
# 2
Top Contributor
Hi Aris,

Have you tried using a shorter time frame in your reports? I just did a very quick test and I can see these columns populated when i select last 30 days, for instance but when looking at all time, I do not see any data.

Might be worth a shot.

-Tommy
Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Aris V
February 2016

Re: Reach related metrics missing on AdWords

Top Contributor
# 2
Top Contributor
Hi Aris,

Have you tried using a shorter time frame in your reports? I just did a very quick test and I can see these columns populated when i select last 30 days, for instance but when looking at all time, I do not see any data.

Might be worth a shot.

-Tommy
Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Re: Reach related metrics missing on AdWords

Rising Star
# 3
Rising Star

@Aris V

I think @PPCBossman is correct in saying your time frame is the issue. I was able to go back 3 months before the values disappeared. What I found interesting is that I could go back further than 3 months and it would still populate a number when isolated by no longer than  3 month period.  It doesn't quite make sense why it won't tally with the longer range.  I've had one running for years that I just played around with. When I isolate Jan 2015 through Mar 2015, it gives me a number.  Jan 2015-Jan 2016 goes blank like your screenshot.  It's going to be more time consuming than it should be, but I think you'll be able to pull the data you are looking for by isolating 3 months at a time and tallying the numbers until you reach the start date.

Re: Reach related metrics missing on AdWords

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hey man, you are right! It works.

Thanks a lot
Aris

Re: Reach related metrics missing on AdWords

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks David!