Phone call conversion - refuses to work on 44 (0)1234 567890 [ Edited ]

[#1]

Hello,

We're currently implementing the phone call conversion tracking:
https://support.google.com/adwords/answer/6095883?hl=en-GB

However we've noticed that this is refusing to work on numbers formatted like the one above.

We tested the implementation on a different website where the number displayed as: 01234 567890 and this worked perfectly. The number updated and upon calling a conversion was recorded.

Is there a way to make this work on: +44 (0)1234 567890 ?

Thank you.


- Melissa

[#2 · Accepted solution]

Hi Melissa, 

I believe the issue here is the "( )" you have in the number text. 

You will need to use either +44 1234 567890 or 01234 567890.

Try reformatting it and see if it works.

Kind Regards, 

Abbie Roberts

PPC Specialist & Marketing Consultant

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[#3]

Thank you! We'll give this a go