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Offline Conversion Upload Error

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# 1
Visitor ✭ ✭ ✭

After several days of using the upload offline conversion feature successfully, I am suddenly receiving the following error message for each of my uploaded conversions:

 

"We cannot find this conversion name in the target account."

 

I've taken great care to be sure I formated the CSV file according to the template and the conversion names match.  Any idea what would be causing this?

Re: Offline Conversion Upload Error

Visitor ✭ ✭ ✭
# 2
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Having the same issue here, it seems like a problem on Adwords since I also tried re-uploading some CSV files that worked in the past.

Re: Offline Conversion Upload Error

Visitor ✭ ✭ ✭
# 3
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I'm also having the same issue. Also getting the same error when trying to upload through the API.
Anyone from Adwords support?

Re: Offline Conversion Upload Error

Visitor ✭ ✭ ✭
# 4
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I'm having the exact same issue. I am currently waiting for someone in my live chat to help debug this. If I find a solution, I will post it here.

Re: Offline Conversion Upload Error

Visitor ✭ ✭ ✭
# 5
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As of this afternoon (5/9/2014), this issue appears to be resolved from within my account.  I was able to upload the last 4 days worth of conversion data with only a handful of conversions dropping out with a different error.  I plan to check back in a few hours to make sure they posted into the appropriate campaigns.

 

I had a ticket opened with Adwords support which was escalated to their engineering dept with an estimated fix sometime tomorrow afternoon.

 

Based on the responses here, it doesn't seem like it was isolated to my account so if this issue isn't resolved for you by tomorrow afternoon, you could try checking with your support rep again.

Re: Offline Conversion Upload Error

Visitor ✭ ✭ ✭
# 6
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I got this message from my ticket about 4 hours ago. Looks like very soon this will be fixed.

"Specialists have confirmed that there is a technical issue due to which you and other users are facing this error. Be rest assured that the product team has been notified and they hope to have this resolved by later tomorrow.

So, we request you to please try uploading your files after tomorrow. Do let me know if you still face any issues even after that. I'll be happy to open a re-investigation for you in that case. "

Re: Offline Conversion Upload Error

Visitor ✭ ✭ ✭
# 7
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Problem solved, just had a talk with the account manager to confirm it. It was an issue on Google side.

Re: Offline Conversion Upload Error

Visitor ✭ ✭ ✭
# 8
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As of right now my problem is still not resolved. I get the error on all attempted conversion uploads.

Re: Offline Conversion Upload Error

Visitor ✭ ✭ ✭
# 9
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You should try and open a ticket then

Re: Offline Conversion Upload Error

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# 10
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I have. Still pending since May 7th, without resolution.