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Offline Conversion - GCLID

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I tried to upload offline conversions / GCLID, I used the right format to prepare the data and I can't upload it. What can be the problem?

And what I can do if I have an offline conversion without time and date?

1 Expert replyverified_user

Re: Offline Conversion - GCLID

Google Employee
# 2
Google Employee
Hi Neta,

Thanks for writing in! In order to properly troubleshoot this issue, I'll need more information from you.

1. What method are you using for uploading the spreadsheet?

2. Are you getting an error when you try to upload the spreadsheet? If so, what is the error?

If there are issues uploading the data and getting time / dates of conversions, it's likely there is an error with the setup. I'm sure you have seen this, but here is an article that talks about preparing your data properly: https://support.google.com/adwords/answer/2998031?hl=en. If everything seems correct and you are getting an error, please let me know. Alternatively, feel free to call us at world wide phone support if you want specific help with your account! Numbers found here : https://support.google.com/adwords/answer/1385067?hl=en

Re: Offline Conversion - GCLID

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Sarah
Thanks for your answer. I used this article to prepare my data and I upload offline conversions a few time before and it's worked. I don't get any error, it just says failures instead successful. Do you have any idea what can be the problem?
Thanks again, Neta.

Re: Offline Conversion - GCLID

Google Employee
# 4
Google Employee
Thanks for writing back Neta! I'd suggest reaching out to our support team directly so we can troubleshoot this. Without more information, it's really difficult to pin point the issue. Please use this link to find phone support numbers for your country: https://support.google.com/adwords/answer/1385067?hl=en