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No access To Analytics account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I set my client with permissions under my GA account to access their analytics. They access their non-gmail email through their Google account.

When they click on the link that was automatically generated for them to access GA, they receive:

 

We are sorry, but you do not have access to Analytics. Please contact your domain administrator for access.

 

Please advise how they can access their GA stats.

Best,

JK

1 Expert replyverified_user

Re: No access To Analytics account

Google Employee
# 2
Google Employee

Hi Joanne,

 

Our team has referred this post to our support team. They should be able to look at your account with you to see what the problem is. Be sure to keep a look out for an email from "adwords-support" if you do not receive an email check your spam box.