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My account has been charged but I am not seeing any metrics

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I created a campaign. I added 2 ad groups. And then 4 banner ads in each ad group.

I targeted the campaign with Topics, Interests & remarketing, Demographics. I haven't chose Display Keywords and Placement (Is this wrong? Do I have to?)

Then I added €20 credits.

 

In my billing report I see that I am being charged €5.43 for 24 clicks I had on my campaign.

However no metrics or data is shown in my Campaigns tab and I am wondering if I am doing something wrong? Is there a gap between charging and displaying the metrics?

 

Can you please reply?

 

Thank you

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Ratan-Jha (Top Contributor)
July 2016

Re: My account has been charged but I am not seeing any metrics

Top Contributor
# 3
Top Contributor
Hi,

Please cross check few things:

Are you accessing the right date range?
Are you trying to access the data for the same day?(as it takes time to show the updated data including clicks impressions, conversions)
Are you accessing the data within display network tab?


Yes, there is always a gap between real time data and the data on the adwords dashboard.

Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

View solution in original post

Re: My account has been charged but I am not seeing any metrics

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hi Dud,

Usually this kind of issue not happened. If you charged then you will surely get data (impressions, clicks, cost etc.) on your campaign dashboard. Please select same Data range when you charged by google.

Still facing the same issue then

I will recommend to contact Google Support.

https://support.google.com/adwords/answer/8206?hl=en-GB

Thanks,
Anand
Marked as Best Answer.
Solution
Accepted by Ratan-Jha (Top Contributor)
July 2016

Re: My account has been charged but I am not seeing any metrics

Top Contributor
# 3
Top Contributor
Hi,

Please cross check few things:

Are you accessing the right date range?
Are you trying to access the data for the same day?(as it takes time to show the updated data including clicks impressions, conversions)
Are you accessing the data within display network tab?


Yes, there is always a gap between real time data and the data on the adwords dashboard.

Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: My account has been charged but I am not seeing any metrics

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for the reply.
My mistake was that I had wrong date range.

Thanks again!