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Mobile Click to Call - How to track invalid clicks

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello-

 

Is there a way to track the mobile click-to-call? 

 

We advertise for similar businesses around the US and one of our locations has had 23 click-to-calls and 2 actual calls that were made.  Very similiar campaigns in other areas of the US would have between 15-20 calls.  There is an obvious bad situation here.

 

I have contacted the support but the person from the specialist team was from another country and it was had to ask some questions about it...

 

I have added Google forwarding number and added to show the phone number and website.  I have caught a few of the same ip's and excluded them but there are still more happening almost every hour.  It seems all a competitor needs to do is hit the click to call button from Google ads and we are charged.

 

How do you prevent this from happening?

Re: Mobile Click to Call - How to track invalid clicks

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Hi Steve

If your primary goal is generate mobile calls, then try considering your call extension setting to "Just the phone number" setting. It may help you to increase your calls number.

Hope this helps!

Abhishek

Re: Mobile Click to Call - How to track invalid clicks

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Well, I have the same situation here, i receive 10-15 clicks daily with only few calls, i have called google and they were unable to help - "google don't collect data"
The only option you have left with is - remove the call extension and get them to click on your site, then you can collect all the data you like about your enemy.
Good luck there!