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Issue with ecomm_prodid remarketing tag and merchant display products

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Hey,
 
Looking to get some help regarding the ecomm_prodid remarketing tag which doesn't seem to be getting picked up by adwords from my website, it says the tag is there but no data is flowing through.
 
I've checked if the tags are installed correctly and all seems well, but still getting the alert from adwords and analytics.
 
Also I've been waiting for more than two weeks to have my merchant display products approved.

If anyone can advise on the next steps to take that would be great, seems to be impossible to actually contact Google support. Mind you I work during their phone support open hours.

Thanks in advance.

I'm referring to my website https://cheekytea.co.uk.
1 Expert replyverified_user

Re: Issue with ecomm_prodid remarketing tag and merchant display products

Community Manager
# 2
Community Manager
Hi George,

Thanks for posting to the Community. I'm sorry for the delay here. Are you still having trouble with this? If so, I may need to have a look at your account and escalate this to our specialist team.

Cassie

Re: Issue with ecomm_prodid remarketing tag and merchant display products

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hey Cassie,

Hope you're well.

No problem, just glad I got a reply. Nearly given up haha.

Still having problems with both issues I'm afraid.

Can you help?

Kind regards

Re: Issue with ecomm_prodid remarketing tag and merchant display products

Community Manager
# 4
Community Manager
Yes! Please look out for an email from me so that I can get more details about the issue and your account.