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Data loss

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

Hi,

 

We're using Google Apps for Enterprise for our mail. We used to have a dedicated (G)mailaccount <edited by a Community Manager as noted below>. This account was then used to create a Google Analytics account.

Due to administrative reasons the mailbox <edited by a Community Manager as noted below> was removed (because there wasn't any mail/sent received on this account). Then <edited by a Community Manager as noted below> was set as an email alias on the Gmail account of <edited by a Community Manager as noted below>

 

Since that moment we're unable to login to the Analytics account that first was registered with <edited by a Community Manager as noted below> I've removed the alias from <edited by a Community Manager as noted below> last friday, and recreated <edited by a Community Manager as noted below> as a full account in the hope to get access to the data but when logging in into Analytics results in an empty profile with no data.

 

Is is possible to restore all the lost data to the Analytics account <edited by a Community Manager as noted below>
 
Many Thanks!

Regards,
Phil.
 
Note: this post has been edited by a Community Manager, per Community Posting Guidelines, in order to protect privacy and account security.
2 Expert replyverified_user

Re: Data loss

Rising Star
# 2
Rising Star

Good morning.

 

For help specifically with Google Analytics, you should post your question to the Google Analytics Help forum.

 

Good luck!


Theresa
Google AdWords Top Contributor
*~*~*~*~*~*~*~*

Re: Data loss

[ Edited ]
Top Contributor
# 3
Top Contributor

Hi @Philip H;

Well... This seems to be an Apps issue;

If the Apps account was deleted - all its data is  gone. Though  there are 5 days during which you might be able to restore the account and the data associated with the account.

https://support.google.com/a/answer/1397578?hl=en

 

Your Apps Admin should call Apps support ASAP and try to restore the account;

Google Apps global support phone numbers are listed here; ("contact us"  -  at the upper right corner)

https://support.google.com/a/?hl=en#topic=29157

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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