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Conversion actions and ad extension conflict?

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi all, 

 

Can anyone explain to me what is going on here with my conversions? Just to explain further on the set up, I have call tracking enabled on the website and adverts.  

 

Conversion Actions (October 2015) - https://tom-wsipowerontheweb.tinytake.com/sf/MzQ2NzM2XzIwMTA5Njk - this shows one contact form submission and one call from the advert.  

 

Ad Extensions (October 2015) - https://tom-wsipowerontheweb.tinytake.com/sf/MzQ2NzQwXzIwMTEwMDM - This is showing 2 calls to the website for this month from the adverts?  

Can anyone explain the conflict in conversions?  

 

There is another conflict below from July 2015 - https://tom-wsipowerontheweb.tinytake.com/sf/MzQ2NzQ1XzIwMTEwMTg but here it only shows two calls from the website https://tom-wsipowerontheweb.tinytake.com/sf/MzQ2NzQ2XzIwMTEwMTk

 

 

1 Expert replyverified_user
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Marked as Best Answer.
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Accepted by topic author Tom B
October 2015

Re: Conversion actions and ad extension conflict?

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Tom,

It might be due to duration of call that you have set to track as conversion.
Though there are 2 call through call extension but if the call got disconnect earlier then the predefined time limit to count as conversion then it will not be considered as conversion.
If you have set it to 60 seconds and it got disconnected after 45 seconds then it is not a conversion.


Regards
Archit, AdWords Top Contributor, Community Profile
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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Tom B
October 2015

Re: Conversion actions and ad extension conflict?

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Tom,

It might be due to duration of call that you have set to track as conversion.
Though there are 2 call through call extension but if the call got disconnect earlier then the predefined time limit to count as conversion then it will not be considered as conversion.
If you have set it to 60 seconds and it got disconnected after 45 seconds then it is not a conversion.


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: Conversion actions and ad extension conflict?

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Thank Archit, that's probably it. a conversion is set to 60 seconds, so it's probably a call the dropped out.

Re: Conversion actions and ad extension conflict?

[ Edited ]
Top Contributor
# 4
Top Contributor


I suggest you to wait for 24 hours as this is not real time data, it may take 24 hours to update.
try to analyse the data upto 19th October, 2015

It will get updated if it was really a conversion.


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’