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Client website reported that it has malicious code, although it is not.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,
We represent a service of traffic quality analysis and decision-making on the effective use of advertising budget. We use a lot of tools, so that our system operates accurately and correctly. Tracking is the one of such tools.
One of our client reported to us that his website was recognized by Google that it has malicious code and this malicious code is our tracking domain tag.
Where and whom should we write that our domain and tag would be removed from the malicious elements, so that our customers could freely use our tools for the business purposes?
Thank you.

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Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
April 2017

Client website reported that it has malicious code, although it is not.

Top Contributor
# 2
Top Contributor

See instruction in this link;

https://support.google.com/adwordspolicy/answer/1308246?hl=en

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
April 2017

Client website reported that it has malicious code, although it is not.

Top Contributor
# 2
Top Contributor

See instruction in this link;

https://support.google.com/adwordspolicy/answer/1308246?hl=en

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Client website reported that it has malicious code, although it is not.

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello MosheTLV,
We would like to emphasize once again that our tracking domain tag is not actually a malware.
Could you, please, explain more accurately, how can we inform Google about that?
The link provided by you won’t help us to solve the current problem.
Thank you.

Client website reported that it has malicious code, although it is not.

[ Edited ]
Top Contributor
# 4
Top Contributor

Well...the link does address that. Please read the section "Search console does not find malware"

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’