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Click-To-Call & Live Chat Event Tracking

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

Hello Everyone,


I have to track 2 important events on my site in GA-

  1. Click To Call &
  2. Live Chat

Big problem is that both the features embedded are 3rd party tools. My issues are:

  1. There is no destination URL.
  2. If I setup a simple event tracking, each click on the 'Send' button in Live Chat will be counted as an unique value. For example, 4 clicks on send button in one session will be counted as 4 unique events.


I was also going through lots of info on net, I think there is some possibility by using virtual page views concept. I am not so clear about it. Please help!




2 Expert replyverified_user
Marked as Best Answer.
Accepted by topic author Kundan
August 2016

Re: Click-To-Call & Live Chat Event Tracking

Top Contributor
# 2
Top Contributor
Using the onclick event handler, you'll get 4 events if it's clicked 4 times, but you'll get the same result if using virtual page views and they click 4 times.

It's the price you pay having your conversion on a third party that you can't control.

Here's some details on VPVs:

Bear in mind, you'll have to set that as a conversion in GA then import that conversion into AdWords as you can't put AdWords conversion tracking on a virtual page view (obviously).

Re: Click-To-Call & Live Chat Event Tracking

[ Edited ]
Visitor ✭ ✭ ✭
# 3
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my account is temporary suspended.. My bank account rec'd all the paymens back. Who do I call? Customer ID: <edited by a Community Manager as noted below>


Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy.

Re: Click-To-Call & Live Chat Event Tracking

Community Manager
# 4
Community Manager
This 2013 thread has been closed to new replies. 
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