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Can You Track Call Extension Phone Calls Without A Forwarding Number?

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# 1
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Hi guys,

 

Think I may be confused about call extension conversion tracking.

 

When creating a conversion to track Phone Calls on mode "Calls from ads using call extensions" I notice that you must set the number of seconds to qualify a call as a conversion.

 

Will phone call conversions track if you do not have a forwarding number in place?

 

Any input is greatly appreciated! Thanks.

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Accepted by topic author Robert O
September 2015

Re: Can You Track Call Extension Phone Calls Without A Forwarding Numb

Community Manager
# 2
Community Manager
Hi Robert O,
Unless you use a forwarding number, the only metric you can see is the amount of times your ad showed, when the call extension was showing.

An alternative workaround, would be to have two different phone numbers: one for your call extensions and one for other leads (organic, website, ect.).

Kathleen

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Marked as Best Answer.
Solution
Accepted by topic author Robert O
September 2015

Re: Can You Track Call Extension Phone Calls Without A Forwarding Numb

Community Manager
# 2
Community Manager
Hi Robert O,
Unless you use a forwarding number, the only metric you can see is the amount of times your ad showed, when the call extension was showing.

An alternative workaround, would be to have two different phone numbers: one for your call extensions and one for other leads (organic, website, ect.).

Kathleen