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Campaigns report download showing different data than AdWords

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I'm trying to download a report as an excel spreadsheet, but the data in excel is missing/different than how it is represented in google adwords. I'm not sure why the data is not exporting correctly? 

On Adwords the number of clicks, CPM, cost etc. will show, but when downloaded as an excel spreadsheet all data shows as 0 or $0.00.

 

 

Thanks for your help!

3 Expert replyverified_user

Re: Campaigns report download showing different data than AdWords

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
Hi!

So you've gone to a view in AdWords, clicked the Download option, selected Excel and clicked download and then the data you see in your spreadsheet doesn't match what you see in the AdWords interface?

Ali

Re: Campaigns report download showing different data than AdWords

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
No, most of the spread sheet (98%) comes as 0's. All of the Column and Row titles are there, but the numbers are not correct.

Re: Campaigns report download showing different data than AdWords

[ Edited ]
Rising Star
# 4
Rising Star

Hi,
The thing matters is the tab which you are accessing and which you are downloading.
Campaign tab will not give the data related to ads and keywords.
To access the ads and keywords data, you need to download these separately.
If the issue is not the same then please elaborate your query with screenshots to help us understand.


Regards
Archit, AdWords Rising Star, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: Campaigns report download showing different data than AdWords

[ Edited ]
Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆

Okay so could you answer the following please?

1. Which view are you looking at in Google AdWords? Campaign, Keyword, Ad?
2. What is the total number of impressions in the AdWords interface for that view?
3. Could you email me a screenshot of the interface plus a copy of the exported sheet?

Ali

 

Note: Please be aware that it is counter to Community Guidelines to offer assistance outside the forum itself, and/or to provide your contact information in a forum post. 

 

As a condition of continued membership in the Community, and before posting further, please read, understand, and honor our Community Guidelines. These Guidelines may also be viewed via the Community Guidelines link towards the bottom right of most pages in this Community.

 

Thank you for your understanding.

Re: Campaigns report download showing different data than AdWords

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
What is your email Ali?

Re: Campaigns report download showing different data than AdWords

[ Edited ]
Explorer ✭ ✭ ☆
# 7
Explorer ✭ ✭ ☆

Hi,

 

My email is <edited by a Community Manager as noted below>

 

I'll respond here though so other users with a similar problem can find the answer, if that's okay?

 

Ali

 

Note: Please be aware that it is counter to Community Guidelines to offer assistance outside the forum itself, and/or to provide your contact information in a forum post. 

 

As a condition of continued membership in the Community, and before posting further, please read, understand, and honor our Community Guidelines. These Guidelines may also be viewed via the Community Guidelines link towards the bottom right of most pages in this Community.

 

Thank you for your understanding.

Re: Campaigns report download showing different data than AdWords

Rising Star
# 8
Rising Star
Sharing personal information on the community is against the community guidelines. So please avoid such things and share the screenshot here if possible so that other members may also come to know about the issue and the solution.

Regards
Archit, AdWords Rising Star, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: Campaigns report download showing different data than AdWords

[ Edited ]
Explorer ✭ ✭ ☆
# 9
Explorer ✭ ✭ ☆

"More guidelines than actual rules"

And two consenting adults have decided to share information, plus social media links and other details of members are available in profiles, PLUS perhaps they wouldn't like to publicly post a screenshot of their AdWords account.

 

Note: Please be aware that it is counter to Community Guidelines to offer assistance outside the forum itself, and/or to provide your contact information in a forum post. 

 

As a condition of continued membership in the Community, and before posting further, please read, understand, and honor our Community Guidelines. These Guidelines may also be viewed via the Community Guidelines link towards the bottom right of most pages in this Community.

 

Thank you for your understanding.

Re: Campaigns report download showing different data than AdWords

Top Contributor
# 10
Top Contributor

Hi @Ali Syme we do ask that members of this community don't take discussions "offline".  As a support forum it's important that the questions raised are answered in a publicly visible way and we therefore prefer all conversation to take place within the community itself.  Please also bear in mind that the effectiveness of this board, and it's value to others, is substantially reduced if it becomes simply a place for people to seek direct contact with AdWords users.  The community guidelines do explicitly ask that you not share email addresses and they're guidelines that are enforced just as strongly as any rule.

 

@Denise N I suspect the issue is related to what data is available from your download compared to what data it is you're looking at in the spreadsheet.  Can you provide a detailed description of the steps you take to download this report, and what data specifically it is you're looking at in the spreadsheet?

 

Jon

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