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Calling from Another Country, is Call Extension Working Properly?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have set up a call only campaign for one of my Australian clients. Before today (today is 29th August, 2016), I can see there are 2 clicks (which are conversions according to Google's call only campaign guideline). But my client is saying, he didn't receive any call.

I did a test today from my mobile. I live in Bangladesh. When I click on "call" button from Google ads for my search (I searched in Google.com.au), a Google forwarding number popped up "1800 243 XXX", I confirmed to call but my mobile operator said "it's unreachable". Again I tried but same message. I couldn't make the call.

When I tried with Skype, my client received the call (I tried Google forwarding number with country extension +61). (Note, I manually dialled Google forwarding number from Skype as I took the number when I was calling from my mobile)

Interesting thing is, I can see now, there are two clicks in call only campaign. I couldn't make the call but it's showing as clicks and charged my client for the clicks. Of course, these are not valid conversions.

My question is, why I can't reach from my mobile and what will happen when people will try from Australia?

I have now two numbers set as call extension. Earlier I had one, but after today's incident I set another number with Country extension.

One call extension is like 0405722XXX (I set it before, Country is Australia)
Another call extension is like : +61405722XXX (I got this from Skype when I called my client's mobile number. This is not Google forwarding number.)

Please note, I have marked "Show my Ad with A Google forwarding phone number and use call reporting" in my call only ads. Also I have "Phone Conversion" set up (Calls from call-only ads or ads using call extensions.)

1 Expert replyverified_user

Re: Calling from Another Country, is Call Extension Working Properly?

Top Contributor
# 2
Top Contributor
To my knowledge call extension will only appear as long as the country code of the phone number matches the country of the physical location of the user. (So, no international calls)
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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