Call status - missed.
In the call details report, under status (received vs missed) how are "missed calls" determined?
My compnay has an automated call service (IVR) - every call is answered.
So in theory, there could not be any missed calls. What is the definition of a missed call?
Re: Call status - missed.
Any time the phone rings for any period of time, then the caller hangs up before anyone or anything connects the call, call metrics reports this as a missed call.
If you use an interactive voice response (IVR) system that connects automatically, the connection by this system does count as a connected call. They should have close to 0 missed calls reported in this case.
I've actually sent you an email and we can investigate what might be happening in your account privately. If you have any general learnings you can share them back here with the community after that.
Re: Call status - missed.[ Edited ]
March 2013 - last edited March 2013
For the good of the community I would like to elaborate on the issue.
Ita provided the answer. For some reason I still have some "missed calls" but it may be a technical issue with my IVR.
To clarfiy the terms.
If a call comes in and the phone starts ringing - but the user hangs up before the call is picked up - that's a missed call.
As soon as the call is picked up whether by human or IVR - even if it gets hung up after a second, that is a received call.
In addition to this a call may be considered a "conversion". This happens when the length of the call reaches a certain amount of time - I believe by default it is 60 seconds. But on this parameter, we - the Adwords users - can configure that time. We use 45 seconds as the min time.
So to summarize in point form:
Call rings but hangs up before answered: "missed call"
Call rings and is answered: "received call" even after 1 sec.
Call duration hits time length in setting: "call conversion"