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Call Extension Data Not Reporting Call Details

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a Call Extension setup for my ad groups and yesterday it said there was one conversion or call, but there is no data about that call (time, area code, etc). 

 

Why is that data not showing up? 

2 Expert replyverified_user

Re: Call Extension Data Not Reporting Call Details

Google Employee
# 2
Google Employee

Hi Jilian,

 

Thanks for you quesiton.

 

The first thing that I would check is to make sure that your columns are added to your call details section. 

 

Go the Dimensions tab and select Call details from the "View" drop-down. You'll find the following details available for each call to your Google forwarding numbers:

  • Start time
  • End time
  • Status (missed or received)
  • Duration
  • Caller area code
  • Phone cost
  • Call type

If you see the message "You haven't selected any columns with statistics. Click 'Columns' in the toolbar and select the statistics you want to see." you will want to do the following. 

 

1. Click on columns followed by customize columns.

2. Make sure you add the Campaigns and Ad Groups.

3. Click on the blue Apply.

 

There are more columns that you can add as well. You can refer to this article. If you have done that, wait 24 hours for the data to repopulate (for safe measure). If you still don't see it let me know and we can try something else. 

 

 

Re: Call Extension Data Not Reporting Call Details

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Shanea,
Thanks for the response. I followed your steps and I have waited more than 24 hours and the data still isn't populating.

What else can we try?

Re: Call Extension Data Not Reporting Call Details

Google Employee
# 4
Google Employee

Ok. I am going to refer this post to our support team. They should be able to look at your account with you to see what the problem is. Be sure to keep a look out for an email from "adwords-support" if you do not receive an email check your spam box.

Re: Call Extension Data Not Reporting Call Details

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
hello i need help with this issue. we have over 46 calls (conversions) but when i look at the call details it says that theres nothing to show.

Re: Call Extension Data Not Reporting Call Details

Community Manager
# 6
Community Manager
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