Call Extension 97 clicks, 3 calls[ Edited ]
September 2012 - last edited September 2012
For call extension I made changes
Show only the link to my phone number
Show my phone number only on mobile phones.
Yesterday data is
97 cliks on call extension out of total 103 clicks, Analytic show 3 vists from this campaign. Client say only 3-4 calls.
So, where is other clicks on phone no? Please someone explain it how does it work when someone click ob ph no from mobile.
Re: Call Extension 97 clicks, 3 calls
My understanding is that whenever there is a click to call originating from a mobile device, it takes the user to some intermediate screen which asks the user about confirmation whether a call should proceed or not. If the user quits it, call will not be through but it will be recorded as a click-to-call in your report.
Hence the data you have shared looks like the users clicked on that extension and as you said the user only has the option to dial a number and no option to visit the mobile site, that is a strong indicator of Google Analytics not tracking the visit because the visit never actually happened.
Hope that helps!