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Bounce Rate 0% , 0 Pages/Session for all Campaigns on Adwords

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# 1
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Hi All, 

We are having a problem with our adwords reporting. All GA metrics (bounce rate, pages/session etc) are showing a zero value on adwords, however GA is returning the correct values. For example, when I create a report, using the report tab on adwords, I receive the below result. Any advice would be highly appreciated.

 

Thanks

Rachel

 

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Accepted by topic author Rachel T
February 2016

Re: Bounce Rate 0% , 0 Pages/Session for all Campaigns on Adwords

Top Contributor
# 4
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Alright, then can you please go into your AdWords account and click the gear icon on the right, then Linked accounts. Then choose Google Analytics from the left column and choose "View details" under the Google Analytics box.

Click the Edit button under the Analytics account that (hopefully) appears as linked and make sure that the "Import site metrics" slider is "On". If it's Off, that's the issue.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
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Re: Bounce Rate 0% , 0 Pages/Session for all Campaigns on Adwords

Top Contributor
# 2
Top Contributor
Hello, Rachel.

Did you enable auto-tagging and also linked AdWords and Analytics and still can't see data in those reports? If you did link your accounts when did you link them and what is the time frame you're looking at?

Please check the following two pages for more elaborate information:
https://support.google.com/adwords/answer/2617364?hl=en
https://support.google.com/adwords/answer/6332958

Hope it helps.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
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Re: Bounce Rate 0% , 0 Pages/Session for all Campaigns on Adwords

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# 3
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Hi Calin

Thanks for the quick response , I have checked our account and can confirm that auto-tagging is enabled and our Analytics account is linked to our AdWords.

Unfortunately, I have no idea when exactly the accounts were linked, but definitely more than 6 months ago.
Marked as Best Answer.
Solution
Accepted by topic author Rachel T
February 2016

Re: Bounce Rate 0% , 0 Pages/Session for all Campaigns on Adwords

Top Contributor
# 4
Top Contributor
Alright, then can you please go into your AdWords account and click the gear icon on the right, then Linked accounts. Then choose Google Analytics from the left column and choose "View details" under the Google Analytics box.

Click the Edit button under the Analytics account that (hopefully) appears as linked and make sure that the "Import site metrics" slider is "On". If it's Off, that's the issue.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: Bounce Rate 0% , 0 Pages/Session for all Campaigns on Adwords

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# 5
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Thank you Calin that was the issue!

Re: Bounce Rate 0% , 0 Pages/Session for all Campaigns on Adwords

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# 6
Top Contributor
Great! Have fun with the metrics now Smiley Happy
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Bounce Rate 0% , 0 Pages/Session for all Campaigns on Adwords

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# 7
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Hey Hi, I'm having the same issue with my adword campaigns, I checked with my Import site metrics that slider is "On. I don't understand where it's going wrong.

Bounce Rate 0% , 0 Pages/Session for all Campaigns on Adwords

Top Contributor
# 8
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This thread has been closed to new replies.

 

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To start a new thread, please go to the top level of the Community, and from there, click on the board that is most closely related to your question. After that, you can click on the pink "+" sign in the lower right corner of the screen to start a new topic. Making your new thread is fast, easy and allows more specific help directly to you (and not all of the other members in the old thread).

 

Thank you.

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