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review stars disappear from my adword text ad

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business has 37 reviews , the review stars were appearing with my text adword ads . Now they are not for the last 2 weeks . I have been on the phone with both gmb support and adwords support. no one can give me a straight answer. now they keep sending back and forth between departments. Does anyone here have an answer as to why this might me happening? 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author Bill S
November 2015

Re: review stars disappear from my adword text ad

Top Contributor
# 2
Top Contributor

Hi Bill,

 

  • How old are your reviews? 

As per the adwords policies: Reviews should not be more than 12 months old.

 

or

  • Have you lost your top ad position?

Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Bill S
November 2015

Re: review stars disappear from my adword text ad

Top Contributor
# 2
Top Contributor

Hi Bill,

 

  • How old are your reviews? 

As per the adwords policies: Reviews should not be more than 12 months old.

 

or

  • Have you lost your top ad position?

Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: review stars disappear from my adword text ad

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆
I think you have to have 30 ratings that are less than 12m old?
anyway this is a recent and thorough blog post someone wrote about stars and reviews and ways to get them set-up and easily get more with licensed tools etc.
may be of use to you: https://www.planetmarketing.com/blog/how-to-get-star-ratings-in-your-google-adwords-ads/

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Re: review stars disappear from my adword text ad

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
this really is crazy to expect this many reviews in a year. i just do not have that many customers willing to leave reviews