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no one answers phone or calls back 4 days

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I had a great account specialist for 2 weeks. I received an email from her stating that she was no longer assigned to my account and to call a number to get my new account specialist. I have called many times since Monday, left messages, filled out online request for help and no one calls or emails back. No matter what number I call, I cannot get a real person to talk to me. They keep sending me to same voice mail. I am spending $1000 per month on ppc and I cant talk to anyone all of a sudden?

What can I do? 

2 Expert replyverified_user

no one answers phone or calls back 4 days

Top Contributor
# 2
Top Contributor

Your best option in these circumstances is probably going to be to contact your local support office. You can find their telephone number here:

https://support.google.com/adwords/answer/1385067?hl=en-GB&authuser=0

They should be able to help resolve your issue.

no one answers phone or calls back 4 days

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks, But I have done that. 

no one answers phone or calls back 4 days

Top Contributor
# 4
Top Contributor

Hi Doug... OK - in that case let me escalate your case and see if we can get you some help from the nice people here ;-)

no one answers phone or calls back 4 days

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank You. I did hear back from my initial support person and she told me she did not understand why another person has not been assigned to me. Its the first time I have spoken to a real person since last week and me trying to reach someone since Monday Am. She told me she would check her email and see if my problem has been fixed next week. She has been great, but I understand if she is not assigned to me. I just need my assigned person to contact me.

no one answers phone or calls back 4 days

Top Contributor
# 6
Top Contributor

Pleased to hear that ;-)

no one answers phone or calls back 4 days

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I still have heard from no one despite 4 days of calling, leaving messages and filling out online requests. What can I do to get a person to talk to me ? 

 

no one answers phone or calls back 4 days

Top Contributor
# 8
Top Contributor

Just some food for thought here Doug....I'm not so sure you would qualify for dedicated support @ $1000/Month. 

 

I don't know what the spend levels/thresholds are etc...but honestly, I wouldn't be surprised if that is what you're facing.  As Steve mentioned above, if you have specific issues, call 8662Google (or your local number) - they are great at helping.  

 

-Tommy

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
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Re: no one answers phone or calls back 4 days

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I do and it sends me to vm that nobody answers.