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lost password

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a staff member that left and I no longer have contact with them. I need to reset my adwords account password.

The reset options are linked to the ex staff members cell number and email address is there any way to reset the password?

2 Expert replyverified_user

lost password

Top Contributor
# 2
Top Contributor

Hi @Jeremy D,

 

As you can image, account security is a high-priority for Google. Because of this, they are not going to simply change a password of someone else's account. I say this not to imply it is not your account but more to prepare you for how it appears. 

 

With that said, get you AdWords account #, billing info, and as much other info as you can and call AdWords support at 1-866-2GOOGLE (246-6453) and see what happens. 

 

I wish you the best with it. Please let us know how things go.

 

Kind Regards,

 

James

 

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Google My Business & Google AdWords Top Contributor
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lost password

Top Contributor
# 3
Top Contributor

Hello,

 

You could try this troubleshooter and you need to verify and prove that you are the original account holder for this account:- https://support.google.com/accounts/troubleshooter/2402620?p=ar_other_problems&rd=1

 

Pankaj

 

lost password

Badged Google Partner
# 4
Badged Google Partner

Hello @Jeremy D,

You need to contact the Google support team for your concern.