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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Did they do away with this option? I only see Email now and my reply was that they wouldn't be replying back to me! Argh.....

2 Expert replyverified_user

live chat

Top Contributor
# 2
Top Contributor

Hi @Mich-Mosh,

 

The chat option is available if you access it during the working hours of AdWords support.


Regards
Archit, AdWords Top Contributor, Community Profile
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Re: live chat

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks. What are those hours then? It's 11:12am EST and chat is still not available....

 

 Google Help.PNG

live chat

Top Contributor
# 4
Top Contributor

What your country and what timezone you have set for the AdWords account?


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

live chat

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I'm EST (New York time). And it's 1pm here and I still don't have access to chat in any one of my accounts (I have many). Phone and email support only. I think the chat feature is gone. Can you screen shoot yours and show me?

live chat

Top Contributor
# 6
Top Contributor

Hi,

 

It is still available, try at different times. Though it is not accessible when the Online specialists are unavailable.

I will surely add a screenshot for your reference soon.

 

Though the phone support is accessible to you which is the best way to reach to the support promptly.


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

live chat

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Mick-Mosh, 

 

When was the last time you used the live chat? 

 

Sometimes I find that if I use the live chat, it takes a while to appear again for me. 

 

Regards,

SB

live chat

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

hi sir

this side akash my adword account got suspended

live chat

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

hello we havent receive verify code yet for 14 days

live chat

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

HI

I need some help