AdWords
2.4K members online now
For issues or questions regarding logging in, account access, or account security
Guide Me
star_border
Reply

i cant transfer my child account to another mcc account.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hi. i cant transfer my child account of mcc 1 to a new mcc 2 account. after completing access verification i dont see the transferred child account within the list of mcc 2 account. could you please advise.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
October 2016

i cant transfer my child account to another mcc account.

Top Contributor
# 2
Top Contributor

Hi Vugar,

 

To avoid any confusion and make the procedure easy, I suggest you to send invitation from the Manager account 2(MCC 2) using the customer ID of the child account.

 

Then you can either accept the invitation by log in the child account itself or it can also be accepted from the Manager account 1(MCC 1) only if the mcc 1 has the admin access of this child account.

 

To accept the invitation, go to cogwheel(settings) > account settings > account access > now accept the invitation from the list of pending invitations.

 

 

 


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

View solution in original post

Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
October 2016

i cant transfer my child account to another mcc account.

Top Contributor
# 2
Top Contributor

Hi Vugar,

 

To avoid any confusion and make the procedure easy, I suggest you to send invitation from the Manager account 2(MCC 2) using the customer ID of the child account.

 

Then you can either accept the invitation by log in the child account itself or it can also be accepted from the Manager account 1(MCC 1) only if the mcc 1 has the admin access of this child account.

 

To accept the invitation, go to cogwheel(settings) > account settings > account access > now accept the invitation from the list of pending invitations.

 

 

 


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

i cant transfer my child account to another mcc account.

Participant ✭ ✭ ✭
# 3
Participant ✭ ✭ ✭

Archit's answer is correct and that is the primary answer.  Also you may have to refresh the browser at the mcc 2 interface before the new child account appears.  

 

i cant transfer my child account to another mcc account.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks Archit for replying in shortest. actually i dont have a problem granting access for a child account between mcc accounts. for example lets say mcc 1 username as x, and mcc2 as y. and child account z.

y accepted invitation from x for z account. but z is not visible among the list of other child accounts accounts. and y can access this account on the right top corner clicking on the user name. it comes as additional account. if you check z access settings everything is normal. i can see x and y mcc as an administrators. the second problem i cant terminate access of x (original mcc), it says i need to have an administrative owner of the account. however about this child account is originially created in y, but then transferred to x. now i cant reverse this back. what would you advise to solve? thanks a mil

 

Re: i cant transfer my child account to another mcc account.

Top Contributor
# 5
Top Contributor

As per the scenario proposed by you:

 

X(mcc 1) has the admin access for z(child account under mcc 1).

z(child account) is now listed in the list of all accounts in y(mcc 2), hence z is now in both the mcc accounts(x and y).

 

 

the second problem i cant terminate access of x (original mcc), it says i need to have an administrative owner of the account.

You might be trying to terminate the access of mcc 1 for z(child account) from the Mcc 2. You are not allowed to do so because mcc 2 does not have the admin access for z which can be granted only by z or x(mcc 1).

 

however about this child account is originially created in y, but then transferred to x. now i cant reverse this back.

This is something wrong here, if the child account z was created by mcc 2 then mcc 2 must have the admin rights for z until mcc 1 has terminated the access of mcc 2 for z(child account).

And this is possible only if you have granted the admin access to mcc 1 for z account from mcc 2 which was the only admin for z before the transfer(as per you).

 

Now, I simply suggest you to grant admin access to both the manager accounts and terminate the access of one(as desired) by login from other.

 

 

If you are still unable to cope up with the situation, I would recommend you to have direct support from the AdWords. A specialist might have been assigned for your manager account form the AdWords support, contact to him/her.


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

i cant transfer my child account to another mcc account.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Many thanks Archit. 

i am really puzzled. 

mcc 2 actually is the primary account which all the child accounts created here. then i moved some of them to secondary mcc (x in this case). now i am trying to reclaim 2 of these accounts back but having these issues. there is a bug i guess. i thought i was doing something wrong or new updates that not allowing me return the account back.

I've tried again but that didnt work. you are right Archit, need to talk to support team. thank you again for your help and time.