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how to contact the support

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

How to directly contact the support? If I go here https://support.google.com/adwords/contact and click 'Email now' or 'chat now' then all it does is gives me a list of subject from which all point either to the forum or online tutorials. There isn't a single option that would actually offer 'Email now' or 'chat now'

3 Expert replyverified_user

Re: how to contact the support

Top Contributor
# 2
Top Contributor
Try selecting your country in the below form which will give you phone numbers.

*** Worldwide Phone Support Information ***
https://support.google.com/adwords/answer/1385067

Re: how to contact the support

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks but I would be happy just to email or chat - these are the options given to choose from, but none works.

Re: how to contact the support

Top Contributor
# 4
Top Contributor
Hi Damian,

The email option must work but the chat option will be available only in working hours.

Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: how to contact the support

Participant ✭ ☆ ☆
# 5
Participant ✭ ☆ ☆
Hi Damian,

Please find below the URL for all the option available for Call, Chat, Email etc.

https://support.google.com/adwords/answer/8206?hl=en-GB

Thanks,
Anand

Re: how to contact the support

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Email doesnt work. I click 'Email now' and all that happens is a new window appears which is titled: The best way to get support. And there are different options which direct to webpages and forum, it is like a FAQ.

Re: how to contact the support

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Cheers, this points to the same link I posted above, i.e. https://support.google.com/adwords/contact

Re: how to contact the support

Top Contributor
# 8
Top Contributor
(1) in what country is support needed?
(2) what is the issue topic?

depending on the issue, time-of-day, and country,
chat, email, or phone support may be limited.

Re: how to contact the support

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
why limit email support?

Re: how to contact the support

[ Edited ]
Top Contributor
# 10
Top Contributor

for example, if the account's notification-settings
are not set correctly, google may not be able to
properly deliver support email.

if the issue topic is known then, forum-members can
help recommend a more exact email-contact form.

otherwise, simply answer the questions within the troubleshooter --
https://support.google.com/adwords/contactflow

otherwise, the more generic form may be used:
https://support.google.com/adwords/contact/form_r0