AdWords
2.5K members online now
For issues or questions regarding logging in, account access, or account security
Guide Me
star_border
Reply

google_adwords_editor.exe stopped working

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I cannot launch Adwords Editor, I don't know why. I have Windows 7, here's the log I have everytime I try to execute it (I'll try to translate it, since it's in spanish):


Firma con problemas:
Nombre del evento de problema (name of the event with the problem): APPCRASH
Nombre de la aplicación (app name): google_adwords_editor.exe
Versión de la aplicación (app version): 0.0.0.0
Marca de tiempo de la aplicación (time mark of the app): 58b9aaf8
Nombre del módulo con errores (unit with errors name): atioglxx.dll
Versión del módulo con errores (unit with errors version): 6.14.10.9606
Marca de tiempo del módulo con errores (time mark of the unit with errors): 4b73700e
Código de excepción (exception code): c0000005
Desplazamiento de excepción: 00a21e99
Versión del sistema operativo (operative system version): 6.1.7601.2.1.0.256.48
Id. de configuración regional (regional configuration ID): 11274
Información adicional 1 (additional info 1): 0a9e
Información adicional 2 (additional info 2): 0a9e372d3b4ad19135b953a78882e789
Información adicional 3 (additional info 3): 0a9e
Información adicional 4 (additional info 4): 0a9e372d3b4ad19135b953a78882e789

1 Expert replyverified_user

google_adwords_editor.exe stopped working

Google Employee
# 2
Google Employee

Atioglxx.dll is the video card driver. I'd suggest installing the latest driver for your card from here: http://support.amd.com/en-us/download

google_adwords_editor.exe stopped working

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Hi,

 

When trying to Add new accounts into AdWords Editor, I'm getting the same message (google_adwords_editor.exe stopped working) but don't have any idea why or what to do.

Can you help me to solve this, I've already tried to uninstall and install again Editor, but it doesn't help.

Thanks

google_adwords_editor.exe stopped working

Google Employee
# 4
Google Employee

First thing to try is to install the latest drivers for your video card.

 

If that doesn't help, or for some reason you cannot do that, then simply avoid "Use in-app browser to sign in" option. Choose "Open browser to sign in" option instead.

google_adwords_editor.exe stopped working

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆

Thanks Igor,

 

Unfortunately, it still does the same time, even after updating drivers and trying Open browser to sign in. 

Any additional advice?

Thanks

google_adwords_editor.exe stopped working

Google Employee
# 6
Google Employee

Then yours is a different problem than what the OP had.

 

When exactly does Editor crash? Is it as soon as you paste the token from the browser and hit OK, or at some later stage? Can you show a screenshot of what you see right before the crash, and any error dialogs or messages?

 

One thing to try: delete a file named   ape.db   located at

 

C:\Users\%username%\AppData\Local\Google\Google-AdWords-Editor\293

 

Then run Editor (it will show a blank Accounts Manager window, you'd have to re-add your accounts), and see if adding an account works this time.

google_adwords_editor.exe stopped working

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆

Hi Igor,

 

I think I owe you a pack of beer for thisSmiley Happy.

This solved it! Thanks a lot!