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google adword account suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hello there,

we created Google Adword account for "<edited by a Community Manager as noted below>" gmail account, with ID number "<edited by a Community Manager as noted below>"
we used Google Adword & created our first campaign that works for a couple of days suddenly our Google Adword account have been suspended & we got the following error :
Your account was suspended - I've noticed suspicious behavior in the payment activity in this account to AdWords, or in your other accounts to AdWords. To prevent unauthorized activity, your accounts have been suspended temporarily on AdWords

the reason of suspention is due to that Google Adword account was using saudi arabian citizen visa card but account logging & actions
performed from Egypt while it is supposed to be performed from Saudi Arabia country
the saudi arabian citizen is the company partner
we closed Google Adword account whose ID number is "<edited by a Community Manager as noted below>", & opened another Google Adword account from saudi arabian country whose ID number is "<edited by a Community Manager as noted below>" within "<edited by a Community Manager as noted below>" gmail address
google sent us email from irlanda that inform us of suspending newly created Google Adword account whose id number is <edited by a Community Manager as noted below>" with the following contents : 

Hello,

We've identified suspicious behavior in the payment activity of your AdWords account (customer ID<edited by a Community Manager as noted below>) or a connected account. To help prevent any unauthorized activity, we suspended your AdWords accounts and stopped your ads from running.

This suspension means that your ads in this account and any related accounts can no longer run, and you won't be able to open any new AdWords accounts. You can read more about AdWords' suspension policies at https://support.google.com/adwordspolicy/answer/164786?utm_source=policy&utm_medium=email&utm_campai....

If you believe that your account was suspended in error, please contact us through the AdWords Help Center: https://support.google.com/adwords/answer/8206?contact=1&utm_source=policy&utm_medium=email&utm_camp...

Sincerely,

The Google AdWords Team

Please can anyone help us in this issue ??

 
Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy. Please do not post account IDs or email addresses associated with your accounts in this - or any other - public forum.

Re: google adword account suspended

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭
Hi,

It seems Adwords has identified some unusual activity on your account. Have you given access to someone in Egypt to use the account? If not then it was attempted by someone who isn't in Account setup demographic.

If you've to managed it by Adwords expert then provide him access either on his Email ID or MCC.

Regards
Sandeep Kumar