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can't see Adwords support contact details

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I used to be able to Google "Adwords support chat" and end up chatting to Adwords support.

 

When I visit https://support.google.com/grants/answer/1646577?hl=en, I click contact the AdWords team where I reach a page and I am greeted by a support wizard.

 

I can't find a way to reach support contact options through the wizard...

 

Help appreciated.

2 Expert replyverified_user
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Marked as Best Answer.
Solution
Accepted by topic author Steven D
April 2017

can't see Adwords support contact details

Top Contributor
# 2
Top Contributor

Hi @Steven D,

 

You can reach the support team directly from your AdWords account.

Access the Help from the AdWords UI. 

Go the settings cog > help.

There you will see all the available options to reach the support team.


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Steven D
April 2017

can't see Adwords support contact details

Top Contributor
# 2
Top Contributor

Hi @Steven D,

 

You can reach the support team directly from your AdWords account.

Access the Help from the AdWords UI. 

Go the settings cog > help.

There you will see all the available options to reach the support team.


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

can't see Adwords support contact details

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Sort of. As of today, this basically pushes you through a support tree to documentation, not a human. I was promised a call back from my "account specialist" the last time I was able to reach a human, weeks and weeks ago, and that never happened. Then I scheduled an "adwords review" appointment, solicited by a Google employee, and the rep never called at appointed time. Then I scheduled one of these: "Stay ahead of competitors

Book a free call with an AdWords expert." and no one bothered to call. They just want the money at this point. Support is N/A.

can't see Adwords support contact details

Top Contributor
# 4
Top Contributor

This thread has been closed to new replies since it was solved several months ago.

 

If you have a new or unanswered question related to this topic, please start a new thread and post a clear, specific and detailed question that describes your particular situation.

 

To start a new thread, please go to the top level of the Community, and from there, click on the board that is most closely related to your question. After that, you can click on the pink "+" sign in the lower right corner of the screen to start a new topic.

 

Thank you.

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