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account suspended - identified suspicious behavior in the payment activity

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Your account is suspended - We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts. Learn more
I inherited an Adwords account to administer for my client. The client recalls noticing undefined charges on their card so they asked their CC company to dispute the charges with Google AdWords. The charges were found to be legitimate, the client approved the charges and shortly thereafter the AdWords account was suspended.

I reached out to AdWords and received the following generic response:
Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.
Our support team will not be able to give you any more specifics on the suspension.
We appreciate your understanding and cooperation.
Can someone please help? I have no understanding exactly why the account was suspended. I'd like to reinstate the account or at least create a new account for myself to advertise their services. Where to I go from here?
1 Expert replyverified_user

Re: account suspended - identified suspicious behavior in the payment activity

Top Contributor
# 2
Top Contributor
Hi there;
If the account was re-reviewed the decision is final, and cannot be reversed. Meaning: you cannot advertise with Google anymore. Sorry
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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