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account login poblem

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am unable to get 2 step verification code on my phone as i have enabled this service . plz help me to get my account back as i know my username and password as well.

1 Expert replyverified_user

Re: account login poblem

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi prerana,

What issues you are facing?

If you have already opted for 2 step verification then you have to go through it for security purpose.
you unable to get OTP,  it might be due to network issue. Hopefully you will get it after some time so try after some time.

Otherwise if you have an alternative number already linked with the account then at the time of entering verification code click try another way to sign in and opt for that alternative number.

Lastly is the support which will take 3-5 days.

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