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Your account is suspended because your billing information can't be verified

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello.

 

My adwords account get suspended today. Your account is suspended - We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts. But i don't know which suspicious behavior adwords detect in the payment activity. Yesterday i called support for know this do i need to pay my due or it automatically deduct from my card, then from support told me you don't have to pay manually it will automatically deduct from from card. I can make payment when you want for verify my card. How we will continue our business. I can able to provide scan copy of my card.  Also my national ID if want . I create every single ads by asking support team that is it violate any rules. But i need my account back . How i will get back my account ? 

 

Is there anyone from google adwords can help me to reactive my account. Thanks i advance.

 

Here I put the message which i received form adwords after suspension. 

This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have any questions, please feel free to email us through the AdWords Help Center at https://adwords.google.com/support/bin/request.py.



Hello,

We've identified suspicious behavior in the payment activity of your AdWords account (customer ID 
70094***19) or a connected account. To help prevent any unauthorized activity, we suspended your AdWords accounts and stopped your ads from running.

This suspension means that your ads in this account and any related accounts can no longer run, and you won't be able to open any new AdWords accounts. You can read more about AdWords' suspension policies athttps://support.google.com/adwordspolicy/answer/164786?utm_source=policy&utm_medium=email&utm_campai....

If you believe that your account was suspended in error, please contact us through the AdWords Help Center: https://support.google.com/adwords/answer/8206?contact=1&utm_source=policy&utm_medium=email&utm_camp...

Sincerely,

The Google AdWords Team
------------------------
Your AdWords account number: 70094***19

 

Md Shahidul Alam

 

1 Expert replyverified_user

Re: Your account is suspended because your billing information can't be verified

Top Contributor
# 2
Top Contributor
This is a billing issue and you have to sort it directly with s Support.,
We cannot help with billing issues.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Your account is suspended - We've identified suspicious behavior in the payment activity

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello.

My adwords account get suspended today. Your account is suspended - We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts. But i don't know which suspicious behavior adwords detect in the payment activity. Yesterday i called support for know this do i need to pay my due or it automatically deduct from my card, then from support told me you don't have to pay manually it will automatically deduct from from card. I can make payment when you want for verify my card. How we will continue our business. I can able to provide scan copy of my card. Also my national ID if want . I create every single ads by asking support team that is it violate any rules. But i need my account back . How i will get back my account ?

Is there anyone from google adwords can help me to reactive my account. Thanks i advance.

Here I put the message which i received form adwords after suspension.
This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have any questions, please feel free to email us through the AdWords Help Center at https://adwords.google.com/support/bin/request.py.

 

Hello,

We've identified suspicious behavior in the payment activity of your AdWords account (customer ID 70094***19) or a connected account. To help prevent any unauthorized activity, we suspended your AdWords accounts and stopped your ads from running.

This suspension means that your ads in this account and any related accounts can no longer run, and you won't be able to open any new AdWords accounts. You can read more about AdWords' suspension policies athttps://support.google.com/adwordspolicy/answer/164786?utm_source=policy&utm_medium=email&utm_campai....

If you believe that your account was suspended in error, please contact us through the AdWords Help Center: https://support.google.com/adwords/answer/8206?contact=1&utm_source=policy&utm_medium=email&utm_camp...

Sincerely,

The Google AdWords Team
------------------------
Your AdWords account number: 70094***19


Here is my transection details :

<edited by a Community Manager as noted below>
Description
GOOGLECC@GOOGLE.COM~~SINGAPORE~0391 92 702
Date 27-07-2016
Status Accepted*
Transaction amount 1.00 USD


Md Shahidul Alam

 
Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy.

Re: Your account is suspended - We've identified suspicious behavior in the payment activity

[ Edited ]
Top Contributor
# 4
Top Contributor

@Md Shahidul A;

Please refrain from multiple posts on the same topic. This is not allowed, per the Community guidelines. 

I replied to your query yesterday;

https://www.en.advertisercommunity.com/t5/AdWords-Account-Issues/Your-account-is-suspended-because-y...

Thank you.

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Your account is suspended - We've identified suspicious behavior in the payment activity

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Phone support don't pick call because my account is suspended.I also contact on email don't get any update yet. How i will contact with support ?