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Why is support chat not working??

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I used to be able to get support through chat all the time but now when I click on the chat link I am only offered the email and call options. How can this be fixed?? Its very inconvenient to have to wait for an email response or have to call in. 

1 Expert replyverified_user

Re: Why is support chat not working??

Community Manager
# 2
Community Manager
Hi Avant,
Are you still not seeing the live chat option? Can you please try and clear your cache and cookies, and make sure you are signed into the same Google Account as your AdWords Account?

Kathleen

Re: Why is support chat not working??

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hey, 

 

My team is experiencing the same problem (UK):

 

We've cleared cookies and cache data, logged out and in etc but it's still not working. Would be good to know once the solution is resolved. 

 

Sean

Re: Why is support chat not working??

Community Manager
# 4
Community Manager
Hi All,
We're aware of this issue and working to resolve it. In the mean time, please feel free to use phone or email support, post to the Community, or reach out to us on Twitter at @AdWords.

Kathleen