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Why Live Chat option is unavailable these days?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, I would like to know why live chat option is unavailable these days in my Adwords account? I am managing so many client accounts in my MCC and live chat option was very helpful to get an instant support while creating new campaigns and measure performance. But these days I couldn't see it available and always it shows disable. Could you please help how can I enable it? 

1 Expert replyverified_user

Why Live Chat option is unavailable these days?

[ Edited ]
Community Manager
# 2
Community Manager

Hi there,

 

Thanks for posting to the Community. The availability of support options varies a bit based on your location and the time of day. I will pass this feedback to the relevant teams.

 

If chat support is not visible to you, I would recommend trying our Social Media support options if you haven't already. We have English support available 24 hours a day Monday-Friday on both Twitter and Facebook, and members of our support team will be happy to help if you direct message us or post to us!

 

Cassie

Why Live Chat option is unavailable these days?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I think is bogus that you guys took  that option out. I know you guys want to make changes on your support strategy but don't take out what helps adwords resellers like the chat support. I would like to see it back too.