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Where is my refund? I've been trying since June!

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# 1
Visitor ✭ ✭ ✭

On June 9, I made a manual payment for my account balance. On June 14th, I was automatically and wrongfully charged again, giving me a $480 credit. I have been trying (fighting) since then to get a refund.

Since July 13th, my account shows a "Refund in Progress".

First I was wrongfully billed, and now I cannot get my money back.

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
August 2016

Re: Where is my refund? I've been trying since June!

Top Contributor
# 2
Top Contributor

Hi @Carlton D,

 

Sorry to hear of this. 

 

Please log into your AdWords account and click on the gear icon in the upper right corner. Then call the number shown or click on Help for more options, such as chat, video, etc.. This will put you contact with someone directly for help. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
August 2016

Re: Where is my refund? I've been trying since June!

Top Contributor
# 2
Top Contributor

Hi @Carlton D,

 

Sorry to hear of this. 

 

Please log into your AdWords account and click on the gear icon in the upper right corner. Then call the number shown or click on Help for more options, such as chat, video, etc.. This will put you contact with someone directly for help. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: Where is my refund? I've been trying since June!

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you James.

This is what I have been doing since I was charged. First they had me fill out several international bank transfer forms. Then they told me they it would take 7-10 days. That was in June. Finally my account showed a pending refund. That was July 13th.

Re: Where is my refund? I've been trying since June!

Top Contributor
# 4
Top Contributor

Hi @Carlton D,

 

You are very welcome. Since all of that has been completed, connect back to Support (via my instructions above) and let them know your "refund has been stuck for weeks with no update" and let them provide assistance. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile