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We use ReachLocal and I have asked for my Customer ID but they won't tell me. How can I get it?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I want to take over my Google AdWords account but ReachLocal won't add me as an admin or give me my Customer ID. What can I do?

1 Expert replyverified_user

How do I find out what my Adwords Customer ID is?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

ReachLocal is managing our Adwords account for the PJCC.  I just started as the Director of Digital Media and I asked to be added as an admin on our account. The answer was no.  I then asked what our Adwords Customer ID is and they have not shared it with me.  How can I get access to my account?

 

Thank you,
Amy

How do I find out what my Adwords Customer ID is?

Top Contributor
# 3
Top Contributor

Hi Amy,

 

Do you have non-admin access to the account?

Re: How do I find out what my Adwords Customer ID is?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I have no access.

Re: How do I find out what my Adwords Customer ID is?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I have no access.

Re: How do I find out what my Adwords Customer ID is?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I have no access.

We use ReachLocal and I have asked for my Customer ID but they won't tell me. How can I get it?

Top Contributor
# 7
Top Contributor

Hi Amy,


Read through this and contact Google if you believe the agency is not treating you properly:

 

Google third-party policy

https://support.google.com/adwordspolicy/answer/6086450?hl=en