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We have been suspended for apparent violation of payment

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are a softaware services company with over 350 people and specialised in custom software development. We have been usiing adwords to promote mobility , portal, testing etc. Suddenly our account got suspended and then we were told that it is due to some issues with payment. We had no issue with payment, anyways we paid the dues as of that date and put in a new credit card.
It is over 3 weeks now and after repeated appeals, we get the same canned message back. Any help to point us in the right direction will be highly appreciated

1 Expert replyverified_user

We have been suspended for apparent violation of payment

Community Manager
# 2
Community Manager

Hi there,

Thanks for posting to the Community.


Since this is a public forum, we don’t have access to individual AdWords accounts. Given the specifics of your query, we’d still recommend referring to the policy related email you received. Typically, these emails will provide you with detailed next steps to follow; however, if you’re having trouble, we'd suggest reviewing this article about fixing suspended accounts with payment issues.


Alternatively, you may request an appeal using this link.


I hope this helps.