AdWords
1.2K members online now
For issues or questions regarding logging in, account access, or account security
Guide Me
star_border
Reply

Stuck in old account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Per the last phone rep I spoke with I am stuck in an old Adwords version. I cannot add coupon codes nor add access for my clients to look at their results and/or billing. A previous rep suggested adding someone else to the account and then via their account deleting myself; reversing the process to add myself back in. I'm nervous because adding someone else gave them a new ID number, so I'm not sure if this will work; nor do I want to loose my existing data.

 

Has anyone else dealt with this issue?

1 Expert replyverified_user

Re: Stuck in old account

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆
Hi Adam,

https://support.google.com/adwords/answer/6151102 these are new adwords features which adwords has been updated.,
If you are still stuck with the old version then you can call up adwords customer center and ask them for assistance.

Re: Stuck in old account

Top Contributor
# 3
Top Contributor
How old is the account?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Stuck in old account

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
oh about 8-9 years old.

Re: Stuck in old account

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
the problem is a can't reach phone support due to my FT job's hours. Luckily I have some email support going now through Google Ireland. I'll post any updates.