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Repeated emails from AdWords about more than year old incident.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Good day.

 

That's actually second email. Previous was the same, I've sent email to adwords support, they call me back and assured that incident is closed. 

And now again.

 

 ==================================================

     Customer ID: **-*********

 

     Hello,

 

     This is an important warning to tell you that your AdWords account is at risk of being suspended due to violations of our advertising policies. 

If suspended, your account will no longer run ads.

 

     -- Effect on your account

 

     Your AdWords accounts are at serious risk of suspension if your ads or sites continue violating our advertising policies. Once your account is suspended, your ads will no longer run, your related AdWords accounts will be suspended, and you will not be able to open any new accounts.

 

     Read more about our suspension policies at https://support.google.com/adwordspolicy/answer/2375414.

 

     -- What you can do

 

     Here is what you will need to do to prevent your account from being

suspended:

 

  1. Make the necessary changes to your ads and sites that currently violate our policies. We have listed some examples below.

 

      Please note that the following actions will not resolve the policy

violation: pausing ads, campaigns, or ad groups; deleting ads that promote disabled sites.

 

  1. Resubmit your corrected ads and sites for us to review.

 

  1. Make sure that, going forward, all of your ads and sites comply with our advertising policies: https://support.google.com/adwordspolicy.

 

     -- Policy violations to fix

 

     Here are some ads and/or sites that violate our policies. Please note that this list is not exhaustive and serves only to illustrate some of the policies that your ads and sites have violated.

 

     Sites:

 

      Date of violation: 2014-12-28

      Site: ************.com

      Policy violation: Unwanted software

      Details & instructions: 

https://support.google.com/adwordspolicy/answer/50423?hl=en

 

 

     If you believe there has been an error, we want to help. Find out how to contact us by visiting: https://support.google.com/adwords/contact (you will see our available support channels and hours listed there).

 

     Sincerely,

     The Google AdWords Team

 

     --------------

     Please do not reply directly to this message, as it was sent from a notification-only email address that does not accept incoming email. 

Instead, please use the contact link included above.

 

-----------------------------------------

 

Google Ireland Ltd.

Gordon House, Barrow Street

Dublin 4, Ireland

 

Registered in Dublin, Ireland | Registration Number: 368047

1 Expert replyverified_user

Re: Repeated emails from AdWords about more than year old incident.

Top Contributor
# 2
Top Contributor

Hi @Denis SE;

I have seen this before, and also ignored, but there had been a violation.. Smiley Surprised

For some reasons the system lists all past violations even if fixed.  However, there is still an active  violation with the landing page. My understanding is that  Support cannot see "active" violations, until the account is suspended: this is the reason support  assured you that past violations were fixed. Apparently, "violations in progress" are not reported until an action is taken.... (In your case, the violation seems to be with the landing page.  

Verify that you comply with the software requirements.

I would recommend to act fast.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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