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Problem connecting an account to my mcc account

[ Edited ]
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# 1
Visitor ✭ ✭ ✭

A new costumer wants to connect his existing AdWords account to my MCC account.
I typed in the AdWords ID on my account, and he got the invitation.
However, when he clicked the notification for approval of my access, he got the message that there was an error. And that he could try F5'ing/trying again.
He did several times, with no luck.

Any ideas on how to move on from here?

1 Expert replyverified_user

Problem connecting an account to my mcc account

Rising Star
# 2
Rising Star

Hi @Stine N,


Terminate/delete the invitation from your end.


Ask the client to delete his browser's cookies and cache. Make sure that he is using the latest version of the browser.


Now, send the invitation again.


Hope, it will solve the issue. If the problem persists, please feel free to post again.



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