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Please Help Log In

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I recently updated my security settings and now every time I log in I get a phone call with a verification code to enter.  Each time I check the box the says "Don't request codes from this computer"  Next time I log in I get the phone call again.  How can I change my settings to eliminate the phone calls?

Thanks

1 Expert replyverified_user
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Marked as Best Answer.
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Accepted by Theresa_Zook (Rising Star)
September 2015

Re: Please Help Log In

Google Employee
# 2
Google Employee

Hi Jim,

 

Thanks for your question. First, I would try to clear your cache and cookies for a significant amount of time. Then I would try to check the box again. 

 

Let me know if that doesn't work and then we can try something else. 

View solution in original post

Marked as Best Answer.
Solution
Accepted by Theresa_Zook (Rising Star)
September 2015

Re: Please Help Log In

Google Employee
# 2
Google Employee

Hi Jim,

 

Thanks for your question. First, I would try to clear your cache and cookies for a significant amount of time. Then I would try to check the box again. 

 

Let me know if that doesn't work and then we can try something else. 

Re: Please Help Log In

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Shanea,
Thank you for your quick response. I'll give this a try and let you know.
Jim