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Our Add Grand Account is Suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are a non-profit startup in India and has Google For Non-Profits support. We use Google Add Grands to promote our sites. Somehow, I see our Add Grand account is suspended. Can someone please help us restore the account? Currently, We use the Add Grands to promote our site http://dilseeducationfoundation.org/. We're also coming up with a Free Crowdfunding Platform powered by Google Cloud to help enable schools to run campaigns and manage the digital infrastructure. The product in under constructions now @ http://mydilse.org/. In future, we're planning to use Add Grands to help promote our services for the needy ones. It would be a great help if someone could help us restore our account.

Our Add Grand Customer ID: Customer ID: 597-203-5941 

Regards,

Naveen Pallayil | Founder, DilSe Education

1 Expert replyverified_user

Our Add Grand Account is Suspended

Top Contributor
# 2
Top Contributor

Hi Naveen,

 

What was the reason for the suspension? You would have received an email that says the policy. 

 

Our Add Grand Account is Suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you RobSkelton for helping us. Really appreciate it. Here is the email we received. 

----------------------------------------------------

This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have any questions, please feel free to email us through the AdWords Help Center at  https://adwords.google.com/support/bin/request.py.



Hello Google Grantee,

Your Google Grants account (Impacted AdWords Customer ID: 5972035941) has been suspended due to one or more of the following guideline violations:

 - promoting AdSense or affiliate advertising ads
 - promoting multiple URLs
 - running non-mission based ads and keywords
 - having multiple Grants accounts

For details on our guidelines please visit http://www.google.com/grants/eligibility.html?hl=en_US.

Please note, Google reserves the right to grant or deny an organization's participation at any time, for any reason, and to supplement or amend our eligibility guidelines at any time. Decisions regarding Google Grants violations are final and your organization may not reapply to the program.

This message was sent from a notification-only email address that doesn't accept incoming email. Please do not reply to this message. If you'd like to reach us, you can contact us at https://support.google.com/adwords/answer/8206?hl=en_US.

Sincerely,
The Google Grants Team



------------------------
Your AdWords account number: 5972035941

Our Add Grand Account is Suspended

Top Contributor
# 4
Top Contributor

Could any of these apply to your account?

 

 - promoting multiple URLs
 - running non-mission based ads and keywords
 - having multiple Grants accounts

 

I suggest going to the Dimensions tab and running the Final URL report (set the date to All Time) to make sure only one website has been promoted.

Our Add Grand Account is Suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

RobSkelton, We have only one URL (dilseeducationfoundation.org) configured to the campaign. Earlier, we had https://www.facebook.com/Dil.Se.Education.Foundation/ but that has been removed already. Is there anyway, to get the account activated? 

Our Add Grand Account is Suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

RobSkelton, Is it possible for you to refer our case to the accounts management team and help activate? Moving forward, i'll personally monitor the account for not having any violations. It would be a great help if you could activate the account for us. 

 

Thanks

Our Add Grand Account is Suspended

Top Contributor
# 7
Top Contributor

Hi Naveen,

 

Sorry, but I am not a Google employee, just a volunteer - my ability to help is limited to answering questions here.